THMGT101-22A (HAM)

Fundamentals of Tourism and Hospitality

15 Points

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Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Anne Zahra

Anne Zahra
5087
MSB.4.04
See Moodle
anne.zahra@waikato.ac.nz

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

: eden.chappell@waikato.ac.nz

Student Representative(s)

Lab Technician(s)

Librarian(s)

: yilan.chen@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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Paper Description

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This paper introduces fundamental tourism and hospitality concepts, their global context, history, key tourist markets, and industry structure; together with their impacts and challenges for achieving sustainable destination management.

This paper will be delivered as a FLEXI paper. This means that your learning can be done both face-to-face (on campus) and online, giving you lots of flexibility as to where and how you learn during the trimester.

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Paper Structure

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Lectures are central to this paper. All lectures will be delivered in real-time and recorded. Recorded lectures can be accessed through Moodle. The following topics from Tourism, Hospitality, and Events will be covered in lectures.

Tourism

  • Tourism Concepts & Statistics
  • Tourism Components and Career Opportunities
  • Tourism History and Tourist Attractions
  • The 5 As of Tourism Supply
  • Travel Motivations
  • Tourism Demand and Supply
  • Tourism Marketing
  • Tour Operators and Agents
  • Transportation
  • Tourism Economic Impacts
  • Tourism Environmental Impacts
  • Tourism Sociocultural Impacts
  • Tourism Organizations
  • Tourism Planning

Events

  • The Event Industry

Restaurants

  • Food Service Classifications
  • Restaurant Operations

Hotels

  • Accommodation History and Classifications
  • Hotel Organizational Structure
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Learning Outcomes

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Students who successfully complete the paper should be able to:

  • 1. Synthesize and apply the structure of the tourism and hospitality industries and key tourist markets within a chosen destination.
    Linked to the following assessments:
  • 2. Identify the 5 ‘A’s of tourism supply and discuss their importance to the tourism potential of a destination
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  • 3. Describe the economic, social, cultural and environmental impacts of tourism and hospitality activities and evaluate their impacts on a case study destination.
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  • 4. Explain the key challenges to achieving sustainable tourism management
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  • 5. Recount tourism and hospitality key concepts.
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  • 6. Develop and employ basic research skills using the library databases, applying APA referencing and engaging with academic literature.
    Linked to the following assessments:
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Assessment

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Please see the assessment grading chart below. Students must note that none of the assessments for this paper are compulsory since you are responsible for your own learning and work programme.
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Assessment Components

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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Tourism Destination Case Study 1: Destination Characteristics
25 Mar 2022
8:00 PM
10
  • Online: Submit through Moodle
2. Class Test 1: Topics Week 1 to 5
14 Apr 2022
5:30 PM
20
  • Online: Submit through Moodle
3. Tourism Destination Case Study 2: Industry Stucture & Markets
9 May 2022
1:00 AM
25
  • Online: Submit through Moodle
4. Tourism Destination Case Study 3: Impacts and Sustainability
30 May 2022
1:00 AM
25
  • Online: Submit through Moodle
5. Class Test 2: Topics Week 6 to 13
9 Jun 2022
5:30 PM
20
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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Required and Recommended Readings

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Required Readings

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Lecture Notes in Moodle Refer to the following textbooks available as an ebook in the University of Waikato Library:

1. Charles R. Goeldner, & J. R. Brent Richie. Tourism: Principles, Practices, Philosophies, 12th Edition, John Wiley & Sons, Inc., New York, 2011.

2. Stephen J. Page, & Joanne Connell. Tourism: A Modern Synthesis, 4th Edition, Cengage Learning EMEA, United Kingdom, 2014.

3. Ahmed Ismail. Front office operations and management, Cengage Learning EMEA, New York, 2002.

Key websites important for this course:

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Recommended Readings

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Beeton, S & Morrison, A. (2018). The Study of Food, Tourism, Hospitality and Events: 21st-Century Approaches. Springer Singapore

Blomme, B. Melissen, F., Josephi, S., & Rest, J.-P. van der. (2019). Hospitality experience. Routledge.

Farmaki, & Pappas, N. (2021). Emerging Transformations in Tourism and Hospitality. Taylor & Francis Group.

Gardetti, M. A. & Torres, A. L. (2017). Sustainability in Hospitality : How Innovative Hotels are Transforming the Industry (First edition.). Taylor and Francis.

Lashley. C. (2016). The Routledge Handbook of Hospitality Studies (First edition.). Taylor and Francis. https://doi.org/10.4324/9781315679938

Nunkoo, R.,Yolal, M., & Gursoy, D. (2020). Festival and Event Tourism Impacts. Routledge.

Page. S. (2014). Tourism management: an introduction. Routledge.

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Other Resources

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Adie. B.A.(2019). World heritage and tourism : marketing and management (First edition.). Routledge.

Christou. (2020). Philosophies of Hospitality and Tourism: Giving and Receiving. Channel View Publications.

Elshaer, & Marzouk, A. M. (2019). Labor in the tourism and hospitality industry: skills, ethics, issues, and rights. Apple Academic Press.

Gursoy. (2018). The Routledge handbook of hospitality marketing. Routledge. https://doi.org/10.4324/9781315445526

Hall, C.M & Prayag, G. (2020). The Routledge Handbook of Halal Hospitality and Islamic Tourism (1st ed.). Routledge. https://doi.org/10.4324/9781315150604

Hashimoto, H, E., & Nkyi, E. (2019). Human Rights Issues in Tourism. Earthscan.

Koc. (2020). Cross-Cultural Aspects of Tourism and Hospitality: A Services Marketing and Management Perspective. Taylor and Francis. https://doi.org/10.4324/9781003018193

Morrison, M, & J. Andres Coca-Stefaniak. (2020). Routledge Handbook of Tourism Cities. Taylor and Francis. https://doi.org/10.4324/9780429244605

Scherf. K. (2021). Creative Tourism in Smaller Communities: Place, Culture, and Local Representation. University of Calgary Press.

Séraphin, H., & Yallop, A. C. (2020). Overtourism and Tourism Education: A Strategy for Sustainable Tourism Futures. Taylor and Francis. https://doi.org/10.4324/9781003031765

Toivonen. (2020). Sustainable Space Tourism: An Introduction. Channel View Publications.

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Online Support

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This paper is only supported by Moodle.
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Workload

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The total study time suggested for this paper is approximately 150 hours (approximately 10 hours per week).
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Linkages to Other Papers

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This paper is the initial building block for all other papers in the Tourism and Hospitality Management Major. This paper introduces the principles, organisation, and management of the tourism and hospitality industry and provides a foundation of trends and issues currently affecting the travel, tourism and hospitality industry that is central to most work in tourism and hospitality courses at a more advanced level.

It also can be used as an elective paper for any undergraduate degree.

The paper is complementary to majors in Geography, Anthropology, and Pacific Studies in the Faculties of Arts and Social Sciences as well as with the Faculty of Maori and Indigenous Studies and Leisure Studies in Education.

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Prerequisite(s)

Corequisite(s)

Equivalent(s)

Restriction(s)

Restricted papers: TOMG101

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